FAQS

Can I collect my hire item?

Yes, depending on which item it is. Providing you can source the correct means of transportation (i.e. ute or van for larger items). All pick up items must be handled with utmost respect and care. All pick up items require the client to sign a waiver form for any damage.

 

Local delivery & pick up

 

We provide free delivery and pick up within Wollongong Central Business District. Outside of this area, a fee is applied to your invoice.

 

How do I request a quote?

 

If you would like to arrange a quote, you can complete our online request form. Alternatively, you can call or text us on 0412 326 618 or email us at the.propsisters@gmail.com.

 

Is there a minimum order?

 

Yes, our we have a minimum hire of $100.00.

 

What is the hire period?

 

Hire periods are suggested and agreed upon during consultation. This depends on the start and end time of the event. The prices shown on our website are based on our 1-3 day hire rate. You can hire out our products for longer; we will simply add an extended hire period fee.

 

How do I confirm my booking?

 

Once you are happy with your quote, please contact us so we can finalise and confirm your booking and forward you a deposit invoice. A 30% deposit is required to confirm your order and the remaining balance will need to be cleared 48 hours prior to the event. We accept only bank transfer.

 

What happens if I don’t return my ‘customer pick up’ order on time?

All hire equipment must be returned by the return date pre-arranged on your order. Failure to do so will incur one additional hire charge for each item not returned, every 24 hours.